Reno (the man, not the city) is great.
He fixed Sherie's laptop. Long story.
Vista is weird and extremely secure (which is a good thing I guess, but when it's a BRAND NEW laptop and you can't even get it to work, it's kind of bad). After five hours or so, Reno helped Aunt Sue and I unlock the laptop and now Sherie is up and running (not literally).
Reno is the man.
The End.
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